This is a typical flow of one of our patients journeys through our clinic;
The patient fills out an enquiry form on our website where they are urged to provide as much information about their condition, problem and reasons why they want an appointment with us.
Phone Call to assess needs and whether we are the right people for that individual to see. If not we refer on to relevant healthcare professional to best fit their aims and goals. Book in for a 1-2-1 Initial Consultation - either face to face or via telehealth.
During the Initial consultation we do a thorough subjective assessment, including medical history, past surgeries, training load/plan, how your pain or condition came on and when, as well as many others. We also do the relevant objective assessments for your condition/problem. Once we have all that information we are then able to treat the patient with exercise or manual therapy from our working hypothesis of what is going on and how we can help, as well as explaining to you as best we can what is and what can be done, with many options available. Finally we draw up a plan together with the patient around their needs, time constraints and financial circumstances etc.
Follow up appointments or reviews are then set at regular intervals to either assess, train or monitor progress as well as keeping patients accountable and adhere to the plan set out. We then change the plan along the way as new information is obtained with each session to make sure the patient is completely satisfied and seeing results with regular mini assessments throughout, until such time the pain has gone, injured has healed or the initial aims and goals are met.
The Initial consultations and follow up appointments are done one of two ways or a combination of the two.
The first option is to see patients face to face in clinic to physically rehab pain and injuries via movement, exercise and strength training in collaboration with manual therapy, if required.
The second option is via Telehealth, whereby we use zoom to advise and guide patients that can not get to the clinic as often or at all. This option is very flexible and can be done to monitor progress and check in at more regular intervals if needed.
The third option is a combination of the first and second options where we provide a combination of face to face and telehealth sessions, that can be the best option for the individual patient.